01 / 30-day full licence-fee guarantee
If you are not satisfied with a NuvaKit product, you may request a full refund of the product licence fee you paid within the window below. This guarantee applies automatically to new NuvaKit product licence purchases under this policy; it does not need a separate opt-in in your order. For CDA, it covers the full USD 15,000 licence fee when paid in full.
You may request the refund from your first licence payment until 11:59 p.m. India Standard Time on the thirtieth calendar day after the later of that payment or the date we first make the licensed product available to you and notify you how to access it. The later date is day zero. For example, payment on 1 October and access made available and notified on 5 October gives a deadline of 4 November at 11:59 p.m. India Standard Time. You can also request the refund before access is provided.
Tell us that the product is not satisfactory. You do not have to prove a defect, complete troubleshooting or give us an opportunity to repair it to use this guarantee. Feedback is welcome but is not a condition. We refund all licence-fee instalments paid, including applicable taxes paid on those charges, without a cancellation, processing or usage deduction, and cancel unpaid instalments for the refunded licence.
The guarantee covers the licence fee. Separately itemised optional Developer Seats, support, hosting, implementation, custom work and third-party charges are handled under the accepted order and your legal rights; they are not automatically non-refundable. We will not reclassify part of a paid licence fee as another charge to reduce this guarantee.
A full licence refund cancels the refunded licence grant and any unpaid licence balance. We confirm the end of rights granted solely under that licence and coordinate agreed data export or handover. Your data and independent rights under third-party or open-source licences are unaffected. Optional monthly services can be cancelled at the same time; tell us which services you want to stop.
This 30-day licence guarantee replaces the earlier conditional 14-day offer for new purchases. Existing purchases retain every refund promise and right that applied when they were made, including any more favourable promise. Mandatory remedies are not limited by this guarantee.
02 / How to make a request
Send refund enquiries to archit@kateindustries.com. Include the purchaser's name, product or project, invoice or payment reference if available, payment date and the amount concerned. For the 30-day guarantee, state that the product is not satisfactory. Your request is dated when it reaches this mailbox; reasonable verification does not reset that date. For cancellation, use the subject Cancellation request and identify the service you want to stop.
Keep a copy of the message. If you cannot locate a receipt, provide enough information to identify the transaction. Do not send a full payment-card number, password or bank login. Reasonable verification may be needed to protect the payer and account.
03 / Refund assessment & remedies
We assess requests against the offer made at purchase, the accepted order, any applicable guarantee and mandatory legal rights. Complaints about non-delivery, deficient service, an incorrect charge or a material difference from what was promised are considered separately from change-of-mind requests.
The 30-day guarantee window is not a deadline for every legal claim. Repair, re-performance, a price reduction or a refund may be available under the contract or applicable law. If we decline all or part of a request, we will explain the reason and any amount retained. You may challenge the decision through the contact below or any available legal process.
04 / Custom work & third-party costs
Orders for branding, setup, migration, integrations or bespoke development identify work fees, recurring access charges and third-party costs. The treatment of deposits, completed milestones, work in progress and unused prepaid amounts on cancellation must be disclosed and agreed before payment.
Custom work, setup charges, renewals and third-party expenses are not automatically non-refundable. Outside charges covered by the guarantee, any deduction must have a disclosed, agreed and lawful basis and will be explained. We will not impose an undisclosed cancellation charge. A mixed order will be assessed by fee item; a disputed account does not automatically lose all refund rights.
05 / Cancellation & service access
You may request cancellation by emailing the contact above. Renewal, any notice requirement, the cancellation date and prepaid-fee treatment follow the accepted order and applicable law. Automatic renewal applies only if expressly agreed before purchase. If a recurring order has no cancellation notice requirement, a cancellation received before the next renewal stops that renewal, with access continuing until the end of the current paid period unless you request and we agree an earlier end.
We will confirm the effective cancellation date, any final charge or refund and when access ends. Cancellation of future service does not by itself determine the refund of amounts already paid. You can request cancellation and a refund in the same email. No blanket rule against partial refunds is imposed by this policy.
Before access ends, we will coordinate any agreed data export, domain or account handover and transition support. Retention or deletion follows the applicable data-processing arrangements and law. Cancellation does not revoke independent rights under an open-source licence.
Campus advertises no participation fees. This customer refund policy does not govern payments owed to students or developers for their work; their separate engagement terms and applicable law govern those payments.
06 / Refund method & timing
For an eligible 30-day licence guarantee request, we will initiate the refund within 10 business days after receiving your request. Please provide enough information to identify the purchase. We will promptly tell you if essential payment or payer verification is missing and work with you to resolve it; verification does not change the date used to assess whether your request was within the guarantee window.
For other requests, we will assess eligibility and the amount promptly, explain the outcome, and initiate an agreed or approved refund within 10 business days of that outcome. A shorter deadline required by law or promised in your order takes precedence. Here, business days are Monday to Friday, excluding public holidays in Maharashtra, India. Any statutory complaint-handling or refund deadline continues to apply.
Refunds are returned to the original payer through the original payment method where possible. If that method cannot receive the refund, we will arrange a lawful, verified alternative with the payer. We will confirm the amount, any justified adjustment, the initiation date and a payment reference where available. Your bank or payment provider may take additional time to show the credit.
07 / Contact & legal rights
Contact Archit Bhatti at archit@kateindustries.com.
NuvaKit
Kate Vasti Rd, Mithila Nagari, Pimple Saudagar, Pimpri-Chinchwad, Pune, Maharashtra 411027, India
For an unresolved request, email with the subject "Refund complaint" and refer to your earlier correspondence. We will respond within applicable legal deadlines. Nothing in this policy removes mandatory consumer rights or requires you to give up access to a competent forum.
This policy takes effect on 22 September 2026 for new orders. Existing purchases retain the refund promises and terms applicable when they were made. A later policy change will not retrospectively reduce those rights.